Frequently Asked Questions
General
- 1Password vs. OS X Keychain/Safari's autofill
- Accessing your data when away from your Mac
- How secure is 1Password?
Installation & Setup
- I cannot find my license
- How many licenses do I need?
- I cannot add my license
- Can I import my existing passwords?
- How do I move 1Password to a new Mac?
- How do I delete my 1Password data and start over?
- How do I completely uninstall 1Password?
Tutorials
- How do I change my Master Password?
1Password 3 Upgrade
- What's new in 1Password 3?
- How to install 1Password 3?
- How do I purchase the upgrade with the discount?
- Does 1Password 3 support Tiger?
Browser Integration
- Missing 1Password icon in browser
- Why does Autosave not appear?
- Login fails on a specific site
- How to handle multiple-step logins
- Browser specific issues
- Get a little 1Password in Google Chrome
Backing Up & Syncing
- How do I keep my Macs in sync?
- Problems syncing with MobileMe
- Backing up and restoring your data
iPhone & iPod touch
- How to Sync in 1Password 3
- FAQs about 1Password for your iPhone and iPod touch
Frequently Requested Improvements
My Question is Not Here. Can You Help Me?
For general questions or guidance on using a feature, try the Tutorials and 3-Minute Expert sections.
If you experience technical difficulties, ask 1Password to generate a Diagnostics Report by running the main 1Password application and clicking Help > Troubleshooting > Diagnostics Report. The report will point out any configuration errors it finds in the Summary section.
If you find your answer, great! If not, please do not hesitate to contact us. We love hearing from you and are happy to help. You can always reach us by clicking Help > Contact Us in 1Password.