1Password Troubleshooting Report

When experiencing problems this page can help you diagnose the cause. Common configuration issues detected on your system will be highlighted below, along with troubleshooting tips to resolve them.

If the support team requests this report, you send it to them by saving this page (select File > Save As) and then attaching the saved file to your email response.

System Information

System time
Browser version

1Password Extension Information

Extension version (release notes)
Database created at
Instance UUID
Uptime (mins)

1Password Helper Information

Connection status
Last Sync Error
1Password Helper version
Heart beat interval (sec)
Heart beat acknowledged
Number of heart beats
Round trip elapse time (ms)
Data update in progress
Last data update completed at
Data update elapse time (ms)

1Password Extension Settings

Autosave enabled
Autosubmit enabled
Universal Unlock enabled
Conceal Passwords
Avoid Autosave on Domains